CUSTOMER PRIVACY POLICY

By using spinjet.eshops.mu, you agree to be bound by our Privacy Policy. This privacy policy sets out how spinjet.eshops.mu uses and protects any information that you give when you use this website. spinjet.eshops.mu is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. demoevent.eshops.mu may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2020.

WHAT WE COLLECT

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer and purchased items

WHAT WE DO WITH THE INFORMATION WE GATHER

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services listed on the marketplace.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Important: Please note that Images used on the website are non contractual pictures.

PAYMENT OPTIONS

We accept Credit/ Debit Cards as mode of payment. All payments are secured by SSL (Secure Socket Layer). spinjet.eshops.mu processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem. When you choose an online payment option, your card information is securely processed through the payment gateway. Rest assured that your card is safely encrypted as it travels over the Internet.

Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.

Our goal is to make sure all of our customers are 100% satisfied. If you’re not happy with your purchase, you may return it within 30 days of the order date for a full refund.

ORDERS
We ship all our orders in 48 hours, but we always do our best so that you receive your package well before that

DELIVERY
We offer all our clients FREE delivery across Mauritius

RETURNS
To initiate your return, please email us at spinjet.mauritius@gmail.com
Our standard return policy lasts 30 days. If 30 days have gone by since your purchase, we typically can’t offer a refund or exchange.

REFUNDS (IF APPLICABLE)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will transfer back the money in a bank account number you provide.

LATE OR MISSING REFUNDS (IF APPLICABLE)
It may take some time before your refund is officially posted.
If you’ve not received your refund within 2 weeks, please contact us at spinjet.mauritius@gmail.com

EXCHANGES (IF APPLICABLE)
We only replace items within 30 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at spinjet.mauritius@gmail.com and return your item to:
TM Brands Ltd
Royal Road Mare D’Albert, Grand Port, Mauritius.

SHIPPING
To return your product, you should mail your product to:
TM Brands Ltd
Royal Road Mare D’Albert, Grand Port, Mauritius.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may want to consider using a trackable shipping service. We can’t guarantee that we will receive your returned item.